I don’t bundle as I’m a DirecTV customer and we don’t need a land-line for phone service. In February I signed up in Indianapolis with Bright House for cable internet at 7 Mbps downstream for $44.95. However, when I got the bill it was $50. After several phone calls and complaints I got them to issue credits to my account for the difference. But recently the credit stopped again, and the person who promised vocally a year worth of credits, no longer works for the company and his email bounces back. Unfortunately for me, the message on my account when I call is that he put it in their system to only credit me for 3 months of the $45 dollar price. And since I can’t prove he said a year, there’s nothing anybody will do and they continue to charge me $50 again.
I found an ad for Earthlink Cable on my city’s website today. To be honest I only thought Earthlink had dial-up. Well it turns out – their so called “cable internet” service is actually powered by Bright House. Earthlink just mails you their bloat-ware software upon sign-up. (Which I am smart enough not to install)
So today, I signed up for Earthlink Cable for only $29.95 for the first six months, and then only $41.95 thereafter! It’s cheaper than what I was fighting so hard for at Bright House. There’s actually no installation, as Bright House is actually providing the service. I was told it will just switch over later this month, and my billing will remain through Bright House. I keep my existing modem, etc. but get a cheaper price all because I’m going under the “EarthLink” moniker.
This trick also works for Time Warner customers. You just have to be careful to not get any of the gimmicky add-ons Earthlink tries to sell you like “Wireless Networking” or “Virus Protection”. They will try really hard to talk you into these useless add-ons. (For instance, Wireless Networking is just them leasing you a wireless router for an additional fee)
So in conclusion, in your face, Bright House! 🙂